Terms & Conditions of Business
Professional Services
These include all arrangements in connection with the funeral, assistance and advice in matters relating to the funeral, attendance and services of staff, attending to all documentation, care of the deceased and use of the Chapel of Rest, provision of motor hearse, funeral director and bearers.
Payment of Account
Hailsham Funeral Service operates a pricing policy in compliance with the Code of Practice of The National Society of Allied and Independent Funeral Directors.
Our Price List provides clients with a full and detailed explanation of our charges as required by the Code.
In addition to our charges, disbursements, must be paid to Doctors, Ministers of Religion, Civil, Humanist Celebrants, Cemetery or Cremation fees and such like.
When funeral arrangements are complete, you will be given a written estimate of all the charges incurred by the service you have requested. Where the total estimated is deemed excessive, you may be asked to make an interim payment.
The estimate should be reflected in your final funeral account. There may be additional charges not detailed, as these are often not known until after the funeral.
The final account will be sent to you 7-10 days after the funeral. If wished the account may be forwarded to a Solicitor acting on your behalf, or directly to a Bank for payment.
We reserve the right to add interest on all outstanding accounts at 2% per month on accounts that remain unpaid after 60 days and any legal and court costs incurred due to non-payment.
If you have to claim for assistance from the Department of Work and Pensions, please not that stringent rules apply as to the amount of help available. Please talk to us, in confidence, for guidance. We can help you with any application you wish to make.
Complaints Procedure
Should you wish to make a complaint, or have concerns that you would like to discuss, please contact Mrs Annie Callaway.
Right to Cancel (Arrangements made in the applicants home only)
You have the right to cancel the contract with us if you wish. This right can be exercised by sending or taking a cancellation notice to us at any time within a period of 14 days from the day of the arrangement. The right to cancel can be lost during the cancellation period if the service is provided in full before the 14 days elapses.
Where applicable, payment may be required to be made in respect of any services carried out or disbursements paid, once the performance of the contract has begun and prior to the cancellation notice being recieved.
Ashes
Ashes will only be released by Hailsham Funeral Service to the applicant, this being the same person who signed the Cremation Forms.
If someone else is to collect the ashes on your behalf, written confirmation will be required, detailing their name, address and relationship to you.
Where Hailsham Funeral Service are holding ashes on a temporary deposit, we will do so, free of charge for a period of six months from the date of the funeral. After this time, if no communication or instructions have been received, the ashes will be returned to the Crematorium for an unwitnessed scattering.